Refund Policy

Refund Eligibility

At Netigo, we strive to provide high-quality hosting services. However, we understand that circumstances may arise where you need to request a refund. Please review our refund policy below:

• Refund requests must be submitted within 48 hours of the initial purchase.
• Refunds are only available for services that have not been used or significantly configured.
• For Minecraft and Discord bot hosting services, a refund is eligible if you experience significant technical issues that our support team cannot resolve within 24 hours.

Non-Refundable Items

The following items and circumstances are not eligible for refunds:

• Services that have been active for more than 72 hours
• Domain name registrations and renewals
• Addon services and upgrades
• Services terminated due to violation of our Terms of Service
• VPS services or additional IPs are non-refundable
• Services where the customer has already used substantial resources

Refund Process

1. Create a support ticket: Join our Discord server and create a support ticket with the subject "Refund Request."
2. Provide order details: Include your order number, service details, and the reason for your refund request.
3. Review process: Our support team will review your request within 24-48 hours.
4. Refund processing: If approved, refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to appear in your account.

Service Credits

In some cases, we may offer service credits instead of monetary refunds:

• For service disruptions or downtime exceeding our guaranteed uptime
• When upgrading or changing service plans
• As compensation for technical issues that are resolved after the refund eligibility period

Policy Changes

Netigo reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

Contact Us

Name: Netigo (Enterprise)
Address: 29A, LIG, Shanti Bhavan, Kalindipuram, 60 Feet Road, Prayagraj, Uttar Pradesh 211016, India
Phone: +91 63882 63759
Email: support@netigo.in

If you have questions about our refund policy, please contact our support team on email for assistance.